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Network Incident of August 12, 2026

On August 12, 2026, starting at 11:26 AM, and for approximately 30 minutes, connectivity disruptions were observed from certain locations, primarily affecting services hosted in Marseille. Traffic to and from Marseille may also have been affected, albeit to a very limited extent, at our other sites.

This incident was caused by a software bug on a router in our Marseille backbone, resulting in unreachable traffic for some of the users passing through this equipment.

The affected router has been placed under enhanced monitoring, and its replacement is already planned as part of our backbone upgrade program in the Marseille region. Maintenance will be scheduled soon and announced in advance, with minimal disruption to the network.

Thank you for your understanding. Please do not hesitate to contact us if you have any questions.

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Most affected customers should see their service's reachability return to normal.

The incident is nevertheless still ongoing, and our technical team remains mobilized on it.

For the past few minutes we have been experiencing a connectivity incident on our MRS zone, which may impact access to your services from certain operators.

Our team is currently working on this incident to determine its cause.